Delete Your Data

Last updated: August 24, 2026

This page explains how to request deletion of your account and associated data for the bruknow platform and the Bruknow mobile app (package name "com.bruknow.app"), both operated by Framesoft Solutions Ltda.

How to request deletion

1. Send an email to [email protected] from the email address registered on your bruknow account.
2. Use the subject line "Account deletion request".
3. In the message, include the account email address and the business name on the account, so that we can locate it.
4. State whether you want the entire account deleted, or only specific data such as your contacts or conversation history.

We verify that the request comes from the account holder before acting on it, and we respond to every request within 30 days. You do not need an active subscription to make a request, and there is no charge.

What is deleted

When we action a full account deletion request, the following are permanently removed:

• Your account profile, login credentials, and user settings.
• Contacts and CRM records stored in your workspace.
• Conversations and message history across every connected channel, together with their attachments — images, documents, voice notes, and location pins.
• Automation flows, assistants, templates, and other content you created.
• Connections to third-party channels such as WhatsApp, Telegram, Instagram, Facebook, and TikTok, along with the access tokens for them.
• Push notification tokens registered by the mobile app.

What is kept, and for how long

A limited set of records is retained after deletion, because we are legally required to hold them:

• Billing, invoicing, and transaction records: retained for up to 7 years after the account is closed, to meet Colombian tax, accounting, and auditing obligations. This covers the transaction records only, never message content.
• Messaging data processed on behalf of a business customer: deleted or anonymised within 90 days of the end of the contract, unless the law requires us to keep it for longer.
• Encrypted backups: deleted data may persist in routine backups for up to 90 days before those backups expire and are overwritten. It is not restored to the live service during that window.
• Aggregated, anonymised statistics: retained indefinitely. These contain no personal data and cannot be used to identify you.

Removing data from your device

Signing out of the Bruknow mobile app clears the session token and any locally cached conversations from that device. Uninstalling the app removes its local storage entirely. Neither action deletes data held on our servers — use the email request above for that.

If you use bruknow through your employer

If your account was created for you by a business that uses bruknow, that business controls the workspace and its data. We act only as a processor on their behalf. Write to us at the address above and we will forward your request to the account owner, and tell you that we have done so.

Related pages

Our full Privacy Policy describes what we collect and why. Section 6 covers the mobile app specifically, and Section 12 covers your rights.